I Have a problem installing LR6 on my mac, can't get any normal help from adobe

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why adobe force me go cc. want buy lr6 , use it. somehow there problem on mac because keeps saying: "can't validate serialnr, please contact helpdesk."

i cannot normal them. want talk on phone can go on work.

hi hanv48661940,

 

sorry issue lightroom.

 

  • are using mac or windows, os version?
  • try disabling firewall , security software using.
  • also check "hosts" file , if there adobe entries in there rid of them.
  • is upgrade serial number using?

 

regards

rohit



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