I am trying to install CC and keep getting this error message: 'Another version of Creative Cloud desktop or other Adobe installer is currently running. To continue, please close those instances first.' But there are NO other instances open

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i trying install cc , keep getting error message: 'another version of creative cloud desktop or other adobe installer running. continue, please close instances first.'   there no other instances open

 

 

hi,

 

please try close services mentioned below task manager:

 

creative cloud process.jpg

regards,

sheena



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