Unlinked/broken links displaying as grey boxes instead of low-res preview of images. How to fix it?

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there simple solution have overlooked apologies if it's silly question.

 

i have upgraded cc 2015 version , encountered problem.

 

when send indesign file client uses same version me (cc 2015) instead of seeing low-res preview of image see grey box broken links. when click "save as"  tickbox "always save  preview images documents" ticked , images in said indd document saved tiff before being drag , dropped layout. client's view -> display performance set "typical display" , whenever send files me see preview images broken links fine.

 

 

screen shot 2015-11-16 @ 19.34.03.png

 

these current links options link panel.

screen shot 2015-11-16 @ 19.42.29.png

their indesign display performance may set fast display.



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