Elements Organizer crashes when starting up
elements 14
mac osx 10.11.1
i have adobe elements_organiser_14 icon in /applications, , adobe_photoshop_elements_14 folder in /applications, in folder adobe_photoshop_elements_14 icon.
it not matter how start organiser: either direct or starting elements_14: crashes after loading. use elements editing, , plugin lightroom.
i include crash report:
-------------
process: adobe elements 14 organizer [1347]
path: /applications/adobe elements 14 organizer.app/contents/macos/adobe elements 14 organizer
identifier: com.adobe.elementsorganizer14
version: 14.0 [20150827.m.80115] (14.0.0.0)
code type: x86-64 (native)
parent process: ??? [1]
responsible: adobe elements 14 organizer [1347]
user id: 501
date/time: 2015-11-11 11:46:13.822 +0100
os version: mac os x 10.11.1 (15b42)
report version: 11
anonymous uuid: e1483284-352b-b639-53cb-d2821b8ffaa2
time awake since boot: 190 seconds
system integrity protection: enabled
crashed thread: 20
exception type: exc_bad_access (sigsegv)
exception codes: kern_invalid_address @ 0x0000000000000010
exception note: exc_corpse_notify
vm regions near 0x10:
-->
__text 00000001099b4000-000000010ba1c000 [ 32.4m] r-x/rwx sm=cow /applications/adobe elements 14 organizer.app/contents/macos/adobe elements 14 organizer
global trace buffer (reverse chronological seconds):
3.833010 cfnetwork 0x00007fff8ebd2163 tcp conn 0x7fdc7f8acb50 ssl handshake done
3.907734 cfnetwork 0x00007fff8ebd203f tcp conn 0x7fdc7f8acb50 starting ssl negotiation
3.907918 cfnetwork 0x00007fff8ebd0a0f tcp conn 0x7fdc7f8acb50 complete. fd: 105, err: 0
3.908168 cfnetwork 0x00007fff8ec5f1ad tcp conn 0x7fdc7f8acb50 event 1. err: 0
3.948945 cfnetwork 0x00007fff8ebcfcdf tcp conn 0x7fdc7f8acb50 started
7.465024 cfnetwork 0x00007fff8ebd0a0f tcp conn 0x7fdc7d5910d0 complete. fd: 96, err: 0
7.465271 cfnetwork 0x00007fff8ec5f1ad tcp conn 0x7fdc7d5910d0 event 1. err: 0
7.505900 cfnetwork 0x00007fff8ebcfcdf tcp conn 0x7fdc7d5910d0 started
7.507279 cfnetwork 0x00007fff8eb9389e creating default cookie storage process/bundle identifier
7.507292 cfnetwork 0x00007fff8eb93836 faulting in cfhttpcookiestorage singleton
7.507292 cfnetwork 0x00007fff8eb936c5 faulting in nshttpcookiestorage singleton
thread 0:: dispatch queue: com.apple.main-thread
0 webkit.dylib 0x0000000126c8f61d webkitgetapi + 22241
1 webkit.dylib 0x0000000126c8c7ad webkitgetapi + 10353
2 webkit.dylib 0x0000000126c930e3 webkitgetapi + 37287
3 webkit.dylib 0x0000000127012fc9 webkitgetapi + 3707021
4 webkit.dylib 0x000000012705b2bb webkitgetapi + 4002687
5 webkit.dylib 0x0000000126cc3a58 webkitgetapi + 236316
6 webkit.dylib 0x0000000126d1b15e webkitgetapi + 594466
7 webkit.dylib 0x0000000126d1c14e webkitgetapi + 598546
8 webkit.dylib 0x0000000126dd32d8 webkitgetapi + 1348508
9 ??? 0x000000011770f22a 0 + 4688245290
10 webkit.dylib 0x0000000126d7b3fc webkitgetapi + 988352
11 webkit.dylib 0x0000000126d7b6f4 webkitgetapi + 989112
12 webkit.dylib 0x0000000126d27a22 webkitgetapi + 645862
13 webkit.dylib 0x0000000126d22f3d webkitgetapi + 626689
14 ??? 0x000000011770f2f4 0 + 4688245492
15 webkit.dylib 0x0000000126d79625 webkitgetapi + 980713
16 webkit.dylib 0x0000000126d221ca webkitgetapi + 623246
17 webkit.dylib 0x0000000126d22f04 webkitgetapi + 626632
18 ??? 0x000000011770f2f4 0 + 4688245492
19 webkit.dylib 0x0000000126d7a06f webkitgetapi + 983347
20 webkit.dylib 0x0000000126d31b9f webkitgetapi + 687203
21 webkit.dylib 0x0000000127112464 webkitgetapi + 4752680
22 webkit.dylib 0x000000012711767b webkitgetapi + 4773695
23 webkit.dylib 0x00000001271177d4 webkitgetapi + 4774040
24 webkit.dylib 0x0000000126e74740 webkitgetapi + 2009092
25 webkit.dylib 0x0000000127165642 webkitgetapi + 5093126
26 webkit.dylib 0x00000001271657b3 webkitgetapi + 5093495
27 com.apple.corefoundation 0x00007fff963a0c84 __cfrunloop_is_calling_out_to_a_timer_callback_function__ + 20
28 com.apple.corefoundation 0x00007fff963a0913 __cfrunloopdotimer + 1075
29 com.apple.corefoundation 0x00007fff963a046a __cfrunloopdotimers + 298
30 com.apple.corefoundation 0x00007fff96397961 __cfrunlooprun + 1841
31 com.apple.corefoundation 0x00007fff96396fc8 cfrunlooprunspecific + 296
32 com.apple.hitoolbox 0x00007fff8e708d55 runcurrenteventloopinmode + 235
33 com.apple.hitoolbox 0x00007fff8e708b8f receivenexteventcommon + 432
34 com.apple.hitoolbox 0x00007fff8e7089cf _blockuntilnexteventmatchinglistinmodewithfilter + 71
35 com.apple.appkit 0x00007fff8ee60d96 _dpsnextevent + 1067
36 com.apple.appkit 0x00007fff8ee601c5 -[nsapplication _nexteventmatchingeventmask:untildate:inmode:dequeue:] + 454
37 com.apple.appkit 0x00007fff8ee54d28 -[nsapplication run] + 682
38 qtgui 0x000000010ec39953 qeventdispatchermac::processevents(qflags<qeventloop::processeventsflag>) + 419
39 qtcore 0x000000010e2eb5ad qeventloop::exec(qflags<qeventloop::processeventsflag>) + 477
40 qtcore 0x000000010e2ee2e7 qcoreapplication::exec() + 199
41 com.adobe.elementsorganizer14 0x00000001099f6517 0x1099b4000 + 271639
42 com.adobe.elementsorganizer14 0x00000001099b6434 0x1099b4000 + 9268
thread 1:: dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9a3790a2 kevent_qos + 10
1 libdispatch.dylib 0x00007fff8782711d _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff87826d85 _dispatch_mgr_thread + 52
thread 2:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 3:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 4:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 5:
0 libsystem_kernel.dylib 0x00007fff9a3782b2 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8c50ba75 nanosleep + 199
2 com.adobe.elementsorganizer14 0x000000010a98af18 0x1099b4000 + 16609048
3 com.adobe.elementsorganizer14 0x000000010a97481c 0x1099b4000 + 16517148
4 com.adobe.elementsorganizer14 0x000000010a98aa92 0x1099b4000 + 16607890
5 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
7 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 6:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 7:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 8:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 9:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 10:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 11:
0 libsystem_kernel.dylib 0x00007fff9a37878a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8798e58c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8798c375 start_wqthread + 13
thread 12:: com.apple.nseventthread
0 libsystem_kernel.dylib 0x00007fff9a372c96 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9a3720d7 mach_msg + 55
2 com.apple.corefoundation 0x00007fff963982b4 __cfrunloopservicemachport + 212
3 com.apple.corefoundation 0x00007fff9639777c __cfrunlooprun + 1356
4 com.apple.corefoundation 0x00007fff96396fc8 cfrunlooprunspecific + 296
5 com.apple.appkit 0x00007fff8efb6d49 _nseventthread + 149
6 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
8 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 13:: cr_scratch
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f73d _pthread_cond_wait + 767
2 com.adobe.cameraraw 0x000000011fda80ab 0x11f4cc000 + 9289899
3 com.adobe.cameraraw 0x000000011fcf76cb 0x11f4cc000 + 8566475
4 com.adobe.cameraraw 0x000000011fa8b0e1 0x11f4cc000 + 6025441
5 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
7 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 14:
0 libsystem_kernel.dylib 0x00007fff9a378222 __select + 10
1 qtcore 0x000000010e319405 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 485
2 qtcore 0x000000010e31c638 qeventdispatcherunixprivate::doselect(qflags<qeventloop::processeventsflag>, timeval*) + 840
3 qtcore 0x000000010e31df20 qeventdispatcherunix::processevents(qflags<qeventloop::processeventsflag>) + 224
4 qtcore 0x000000010e2eb5ad qeventloop::exec(qflags<qeventloop::processeventsflag>) + 477
5 qtcore 0x000000010e1e8419 qthread::exec() + 217
6 qtcore 0x000000010e1e9f16 qthreadprivate::start(void*) + 358
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 15:
0 libsystem_kernel.dylib 0x00007fff9a378222 __select + 10
1 qtcore 0x000000010e319286 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 102
2 qtcore 0x000000010e31c638 qeventdispatcherunixprivate::doselect(qflags<qeventloop::processeventsflag>, timeval*) + 840
3 qtcore 0x000000010e31df20 qeventdispatcherunix::processevents(qflags<qeventloop::processeventsflag>) + 224
4 qtcore 0x000000010e2eb5ad qeventloop::exec(qflags<qeventloop::processeventsflag>) + 477
5 qtcore 0x000000010e1e8419 qthread::exec() + 217
6 qtcore 0x000000010e1e9f16 qthreadprivate::start(void*) + 358
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 16:
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f73d _pthread_cond_wait + 767
2 qtcore 0x000000010e1eb503 qwaitconditionprivate::wait(unsigned long) + 211
3 qtcore 0x000000010e1eb35f qwaitcondition::wait(qmutex*, unsigned long) + 111
4 qtcore 0x000000010e1dcbe5 qthreadpoolthread::run() + 549
5 qtcore 0x000000010e1e9f16 qthreadprivate::start(void*) + 358
6 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
8 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 17:
0 libsystem_kernel.dylib 0x00007fff9a37856a __sigwait + 10
1 libsystem_pthread.dylib 0x00007fff87990ee3 sigwait + 61
2 com.adobe.elementsorganizer14 0x000000010abc1564 0x1099b4000 + 18928996
3 com.adobe.elementsorganizer14 0x000000010abc5985 0x1099b4000 + 18946437
4 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
6 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 18:: com.apple.nsurlconnectionloader
0 libsystem_kernel.dylib 0x00007fff9a372c96 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9a3720d7 mach_msg + 55
2 com.apple.corefoundation 0x00007fff963982b4 __cfrunloopservicemachport + 212
3 com.apple.corefoundation 0x00007fff9639777c __cfrunlooprun + 1356
4 com.apple.corefoundation 0x00007fff96396fc8 cfrunlooprunspecific + 296
5 com.apple.cfnetwork 0x00007fff8eb96d6d +[nsurlconnection(loader) _resourceloadloop:] + 412
6 com.apple.foundation 0x00007fff88e79ee4 __nsthread__start__ + 1351
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 19:: com.apple.cfsocket.private
0 libsystem_kernel.dylib 0x00007fff9a378222 __select + 10
1 com.apple.corefoundation 0x00007fff963d54aa __cfsocketmanager + 762
2 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
3 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
4 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 20 crashed:
0 com.adobe.psl 0x000000010d16a5c9 0x10cefb000 + 2553289
1 com.adobe.psl 0x000000010d0f1b2e 0x10cefb000 + 2059054
2 com.adobe.psl 0x000000010d33c36d 0x10cefb000 + 4461421
3 com.adobe.psl 0x000000010d195469 0x10cefb000 + 2729065
4 com.adobe.psl 0x000000010d1bffa0 0x10cefb000 + 2903968
5 com.adobe.psl 0x000000010d28c595 0x10cefb000 + 3741077
6 com.adobe.psl 0x000000010d1a3261 0x10cefb000 + 2785889
7 com.adobe.psl 0x000000010d4a626f 0x10cefb000 + 5943919
8 com.adobe.psl 0x000000010d4a36ed 0x10cefb000 + 5932781
9 com.adobe.psl 0x000000010d4a71e8 0x10cefb000 + 5947880
10 com.adobe.psl 0x000000010d4e373a 0x10cefb000 + 6195002
11 com.adobe.psl 0x000000010d4de5e4 pslgetpixelsbychannel + 68
12 com.adobe.elementsorganizer14 0x000000010a59ad5b 0x1099b4000 + 12479835
13 com.adobe.elementsorganizer14 0x0000000109cf358f 0x1099b4000 + 3405199
14 com.adobe.elementsorganizer14 0x0000000109cf39db 0x1099b4000 + 3406299
15 com.adobe.elementsorganizer14 0x0000000109cf3b11 0x1099b4000 + 3406609
16 com.adobe.elementsorganizer14 0x0000000109cf51aa 0x1099b4000 + 3412394
17 com.adobe.elementsorganizer14 0x0000000109cf4979 0x1099b4000 + 3410297
18 com.adobe.elementsorganizer14 0x0000000109cf4814 0x1099b4000 + 3409940
19 com.adobe.elementsorganizer14 0x0000000109d1164e 0x1099b4000 + 3528270
20 com.adobe.elementsorganizer14 0x0000000109d12cd2 0x1099b4000 + 3534034
21 com.adobe.elementsorganizer14 0x0000000109d12a48 0x1099b4000 + 3533384
22 com.adobe.elementsorganizer14 0x0000000109cea895 0x1099b4000 + 3369109
23 com.adobe.elementsorganizer14 0x0000000109a7501b 0x1099b4000 + 790555
24 com.adobe.elementsorganizer14 0x000000010abc5985 0x1099b4000 + 18946437
25 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
26 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
27 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 21:
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f73d _pthread_cond_wait + 767
2 com.adobe.elementsorganizer14 0x000000010abbfddd 0x1099b4000 + 18922973
3 com.adobe.elementsorganizer14 0x0000000109a74f3b 0x1099b4000 + 790331
4 com.adobe.elementsorganizer14 0x000000010abc5985 0x1099b4000 + 18946437
5 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
7 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 22:
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f73d _pthread_cond_wait + 767
2 com.adobe.ape.engine 0x0000000124d1b3dd apxgethostapi + 2516301
3 com.adobe.ape.engine 0x0000000124ac95c1 apxgethostapi + 83761
4 com.adobe.ape.engine 0x0000000124d1b4a1 apxgethostapi + 2516497
5 com.adobe.ape.engine 0x0000000124d1b51a apxgethostapi + 2516618
6 com.adobe.ape.engine 0x0000000124d1b649 apxgethostapi + 2516921
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 23:
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f73d _pthread_cond_wait + 767
2 com.adobe.ape.engine 0x0000000124d1b3dd apxgethostapi + 2516301
3 com.adobe.ape.engine 0x0000000124ac95c1 apxgethostapi + 83761
4 com.adobe.ape.engine 0x0000000124d1b4a1 apxgethostapi + 2516497
5 com.adobe.ape.engine 0x0000000124d1b51a apxgethostapi + 2516618
6 com.adobe.ape.engine 0x0000000124d1b649 apxgethostapi + 2516921
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 24:
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f73d _pthread_cond_wait + 767
2 com.adobe.ape.engine 0x0000000124d1b3dd apxgethostapi + 2516301
3 com.adobe.ape.engine 0x0000000124ac95c1 apxgethostapi + 83761
4 com.adobe.ape.engine 0x0000000124d1b4a1 apxgethostapi + 2516497
5 com.adobe.ape.engine 0x0000000124d1b51a apxgethostapi + 2516618
6 com.adobe.ape.engine 0x0000000124d1b649 apxgethostapi + 2516921
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 25:
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f73d _pthread_cond_wait + 767
2 com.adobe.ape.engine 0x0000000124d1b3dd apxgethostapi + 2516301
3 com.adobe.ape.engine 0x0000000124ac95c1 apxgethostapi + 83761
4 com.adobe.ape.engine 0x0000000124d1b4a1 apxgethostapi + 2516497
5 com.adobe.ape.engine 0x0000000124d1b51a apxgethostapi + 2516618
6 com.adobe.ape.engine 0x0000000124d1b649 apxgethostapi + 2516921
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 26:
0 libsystem_kernel.dylib 0x00007fff9a372cea semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff8782cc1f _dispatch_semaphore_wait_slow + 149
2 libdispatch.dylib 0x00007fff87826cd3 _dispatch_worker_thread + 148
3 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
5 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 27:
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f773 _pthread_cond_wait + 821
2 com.adobe.ape.engine 0x0000000124d1b3a0 apxgethostapi + 2516240
3 com.adobe.ape.engine 0x0000000124d335ab apxgethostapi + 2615067
4 com.adobe.ape.engine 0x0000000124d1b4a1 apxgethostapi + 2516497
5 com.adobe.ape.engine 0x0000000124d1b51a apxgethostapi + 2516618
6 com.adobe.ape.engine 0x0000000124d1b649 apxgethostapi + 2516921
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 28:
0 libsystem_kernel.dylib 0x00007fff9a377f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8798f773 _pthread_cond_wait + 821
2 com.adobe.ape.engine 0x0000000124d1b3a0 apxgethostapi + 2516240
3 com.adobe.ape.engine 0x0000000124eae073 apxgethostapi + 4166115
4 com.adobe.ape.engine 0x0000000124d1b4a1 apxgethostapi + 2516497
5 com.adobe.ape.engine 0x0000000124d1b51a apxgethostapi + 2516618
6 com.adobe.ape.engine 0x0000000124d1b649 apxgethostapi + 2516921
7 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 29:
0 libsystem_kernel.dylib 0x00007fff9a377df2 __open + 10
1 com.adobe.elementsorganizer14 0x0000000109c34a12 0x1099b4000 + 2624018
2 libsystem_pthread.dylib 0x00007fff8798e9b1 _pthread_body + 131
3 libsystem_pthread.dylib 0x00007fff8798e92e _pthread_start + 168
4 libsystem_pthread.dylib 0x00007fff8798c385 thread_start + 13
thread 20 crashed x86 thread state (64-bit):
rax: 0x0000000000000001 rbx: 0x00007fdc7fa9eec0 rcx: 0x0000000000000001 rdx: 0x0000000000000001
rdi: 0x0000700000acb988 rsi: 0x0000000000000000 rbp: 0x0000700000acb970 rsp: 0x0000700000acb940
r8: 0x0000000000000040 r9: 0x000000010dfa6310 r10: 0xffffffffffffffff r11: 0x00007fdc7fc00001
r12: 0x0000000000000000 r13: 0x00007fdc7fa9eeb0 r14: 0x0000700000acb988 r15: 0x0000000000000001
rip: 0x000000010d16a5c9 rfl: 0x0000000000010213 cr2: 0x0000000000000010
logical cpu: 0
error code: 0x00000004
trap number: 14
binary images:
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0x10bd9a000 - 0x10be4bfff +com.adobe.adobesccore (sccore 4.5.5 - 4.5.5.987) <451fd3bd-2150-385c-af6e-d4ad70d1e189> /applications/adobe elements 14 organizer.app/contents/frameworks/adobesccore.framework/versions/a/adobesccore
0x10be94000 - 0x10bf54fff +com.adobe.adobeextendscript (extendscript 4.5.5 - 4.5.5.987) <8bbc84d1-356f-34f3-a9f6-7be4d67ceb1d> /applications/adobe elements 14 organizer.app/contents/frameworks/adobeextendscript.framework/versions/a/adobeextendscrip t
0x10bfa8000 - 0x10c20aff7 +com.yourcompany.sync_util (1.0 - 1) <ea93acae-abdf-3f5b-97f5-4b6fcfde1cd4> /applications/adobe elements 14 organizer.app/contents/frameworks/sync_util.framework/versions/a/sync_util
0x10c2ce000 - 0x10c2e1fff +updatersingleproduct.dylib (1) <eb6e5404-7a0b-3750-ad71-7f562b27df82> /applications/adobe elements 14 organizer.app/contents/frameworks/updatersingleproduct.dylib
0x10c2fc000 - 0x10c306ff7 +adobe.videosupport (1.0 - 1) <d9784ae8-f305-3d81-bff8-efe70ab6205c> /applications/adobe elements 14 organizer.app/contents/frameworks/videosupport.framework/versions/a/videosupport
0x10c312000 - 0x10c341ff7 +com.adobe.pse.mimetic (1.0 - 1) <b1683b25-9026-3c9b-99dd-88e737dbbccb> /applications/adobe elements 14 organizer.app/contents/frameworks/mimetic.framework/versions/a/mimetic
0x10c379000 - 0x10c3c7fff +se.haxx.curl.libcurl (libcurl 7.36.0 - 7.36.0) <dd71440b-7c4d-34a1-bc01-ecf64db0a6f2> /applications/adobe elements 14 organizer.app/contents/frameworks/libcurl.framework/versions/a/libcurl
0x10c3de000 - 0x10c3dfff7 +mcimporter (1.0 - 1.0) <9bd4aeed-80b8-37df-8bf1-3b1d7aa2ce21> /applications/adobe elements 14 organizer.app/contents/frameworks/mcimporter.framework/versions/1.0/mcimporter
0x10c3eb000 - 0x10c4a4fff +faceanalyzer (1.0 - 1.0) <a563c6ac-9607-36b4-8b98-43b53aaf7186> /applications/adobe elements 14 organizer.app/contents/frameworks/faceanalyzer.framework/versions/1.0/faceanalyzer
0x10c566000 - 0x10c873fff +com.adobe.mediacoreif.framework (8.0.0 - 8.0.0.0) <b3943686-9f32-32e0-a9dd-cb618169cd55> /applications/adobe elements 14 organizer.app/contents/frameworks/mediacoreif.framework/versions/a/mediacoreif
0x10cc19000 - 0x10ce56ff7 +com.yourcompany.syncpreflib (1.0 - 1) <3a7d5e89-fc78-3fb2-902e-5981b08881df> /applications/adobe elements 14 organizer.app/contents/frameworks/syncpreflib.framework/versions/a/syncpreflib
0x10cefb000 - 0x10deaffef +com.adobe.psl (adobepsl 14.0.0.31988 - 14.0.0.31988) <1ebd1547-f7b1-379d-8f50-fb49c7e01a58> /applications/adobe elements 14 organizer.app/contents/frameworks/adobepsl.framework/versions/a/adobepsl
0x10e072000 - 0x10e173fff +com.adobe.amtlib (9.0.0.21 - 9.0.0.21) <bae71ceb-b622-38db-a0a2-796c0beb4e03> /applications/adobe elements 14 organizer.app/contents/frameworks/amtlib.framework/versions/a/amtlib
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0x10e1b7000 - 0x10e1b7fe7 +cl_kernels (???) <eaf707dc-e989-499f-aa4c-6d757a0f96ca> cl_kernels
0x10e1ba000 - 0x10e1bdfff +com.adobe.adobecrashreporter (7.1 - 7.1.4) <a33546d9-3e26-38a2-88fe-c7c46b4cd989> /applications/adobe elements 14 organizer.app/contents/frameworks/adobecrashreporter.framework/versions/a/adobecrashrepor ter
0x10e1c7000 - 0x10e468ff7 +qtcore (4.8 - 0) <25776371-4573-3549-826b-3ce168bbb481> /applications/adobe elements 14 organizer.app/contents/frameworks/qtcore.framework/versions/4/qtcore
0x10e5c7000 - 0x10ef59fff +qtgui (4.8 - 0) <f457b301-1793-3faf-9ead-e2276e40695c> /applications/adobe elements 14 organizer.app/contents/frameworks/qtgui.framework/versions/4/qtgui
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0x10f6f5000 - 0x10f728ff7 +qtsql (4.8 - 0) <2facbac6-e4c2-31df-9839-f2c88e70861a> /applications/adobe elements 14 organizer.app/contents/frameworks/qtsql.framework/versions/4/qtsql
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0x10f8a9000 - 0x10f8f2ff7 +qtsvg (4.8 - 0) <31977a2b-899f-30d8-a2b3-ec3d8a883f5d> /applications/adobe elements 14 organizer.app/contents/frameworks/qtsvg.framework/versions/4/qtsvg
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0x10f9a3000 - 0x10f9cafff +pdf2img (1) <dbdc7007-04cb-3e3c-8ed7-cad8181c0e01> /applications/adobe elements 14 organizer.app/contents/frameworks/pdf2img.framework/versions/a/pdf2img
0x10f9ee000 - 0x10fa4ffff +iplib (1) <b6838982-cad2-3fb6-bdd4-7bc159d4b165> /applications/adobe elements 14 organizer.app/contents/frameworks/iplib.framework/versions/a/iplib
0x10fa5e000 - 0x10fafafff +com.adobe.headlights.logsessionframework (7.3.1.21) <5bf3520a-685e-3cd5-9ee3-43ef7f7cd630> /applications/adobe elements 14 organizer.app/contents/frameworks/logsession.framework/versions/a/logsession
0x10fb77000 - 0x10fc31ff7 +com.adobe.breeze (adobebreeze 2.0.2.1 - 2.0.2.1) <cb68854a-b4bd-5def-5507-a32528c8551a> /applications/adobe elements 14 organizer.app/contents/frameworks/facedetector.framework/versions/a/facedetector
0x10fd75000 - 0x10fd79ff7 +com.adobe.ape.shim (3.4.0.29366 - 3.4.0.29366) <b9447ee8-6f91-9e85-c163-96600bf70764> /applications/adobe elements 14 organizer.app/contents/frameworks/adbeape.framework/versions/a/adbeape
0x10fd86000 - 0x10ff9ffdf +com.yourcompany.ems (1.0 - 1) <da89e0ba-3935-37da-884c-23743496e0ba> /applications/adobe elements 14 organizer.app/contents/frameworks/ems.framework/versions/a/ems
0x110056000 - 0x1107effff +com.adobe.pdfl (prod_major.prod_minor.prod_step - 15.0.0.34169) <e100a540-e55d-30fe-bd7d-cd147b3b0a90> /applications/adobe elements 14 organizer.app/contents/frameworks/adobepdfl.framework/versions/a/adobepdfl
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0x11092d000 - 0x110a4bfff +com.adobe.adobexmpcore (adobe xmp core 5.6 -c 67 - 79.157747) <e20fa9c9-cefc-3d6f-a1f8-e6d6629151ce> /applications/adobe elements 14 organizer.app/contents/frameworks/adobexmp.framework/versions/a/adobexmp
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0x113239000 - 0x1132cafff +com.adobe.dvaaudiodevice.framework (8.0.0 - 8.0.0.0) <2d245993-f9cf-372d-85e5-3ec39bcc7f6e> /applications/adobe elements 14 organizer.app/contents/frameworks/dvaaudiodevice.framework/versions/a/dvaaudiodevice
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0x11d6e4000 - 0x11d7cafef unorm8_bgra.dylib (2.6.4.1) <28f838ea-19e5-3724-99ff-b61132555d09> /system/library/frameworks/opencl.framework/versions/a/libraries/imageformats/unorm8_bgra .dylib
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0x11f318000 - 0x11f3bfff7 +photoshop adapter (???) <f97dcd9a-52ac-3df8-8679-ff4842b34170> /applications/adobe elements 14 organizer.app/contents/plug-ins/organizer only/photoshop adapter.plugin/contents/macos/photoshop adapter
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0x123a47000 - 0x123a57ff7 +eliveconfigureclient.dylib (1.1) <9b300f0b-3353-3772-9531-dff511a473d7> /applications/adobe elements 14 organizer.app/contents/frameworks/eliveconfigureclient.dylib
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0x7fff9c3f9000 - 0x7fff9c407ff7 libbz2.1.0.dylib (38) <99c5121d-8147-3b51-8d79-66245c863338> /usr/lib/libbz2.1.0.dylib
0x7fff9c4b9000 - 0x7fff9c4bcff7 com.apple.help (1.3.3 - 46) <aa185754-deeb-3091-9301-7b23c4d36818> /system/library/frameworks/carbon.framework/versions/a/frameworks/help.framework/versions /a/help
0x7fff9c4bd000 - 0x7fff9c4d6ffb com.apple.openscripting (1.7 - 169) <6aa25650-8900-33c6-ad49-d0543db27c16> /system/library/frameworks/carbon.framework/versions/a/frameworks/openscripting.framework /versions/a/openscripting
external modification summary:
calls made other processes targeting process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
calls made process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
calls made processes on machine:
task_for_pid: 2434
thread_create: 0
thread_set_state: 0
vm region summary:
readonly portion of libraries: total=536.2m resident=0k(0%) swapped_out_or_unallocated=536.2m(100%)
writable regions: total=851.5m written=0k(0%) resident=0k(0%) swapped_out=0k(0%) unallocated=851.5m(100%)
virtual region
region type size count (non-coalesced)
=========== ======= =======
ats (font support) 32.1m 6
ats (font support) (reserved) 8k 3 reserved vm address space (unallocated)
accelerate.framework 128k 2
activity tracing 2048k 2
cg backing stores 5160k 4
cg image 16k 4
cg shared images 272k 9
coreanimation 16k 4
coreui image data 80k 2
coreui image file 512k 7
dispatch continuations 16.0m 2
js jit generated code 540k 9
js vm register file 4160k 2
kernel alloc once 8k 3
malloc 354.0m 50
malloc guard page 32k 7
malloc_large (reserved) 53.4m 2 reserved vm address space (unallocated)
memory tag 240 16.0m 27
memory tag 242 12k 2
opencl 8k 2
opengl glsl 256k 4
process corpse info 2048k 2
stack guard 56.1m 31
stack 22.3m 34
vm_allocate 327.5m 27
__data 56.0m 392
__glslbuiltins 2588k 2
__image 528k 2
__linkedit 128.6m 90
__text 407.6m 370
__unicode 552k 2
mapped file 128.1m 46
shared memory 16.3m 10
=========== ======= =======
total 1.6g 1128
total, minus reserved vm space 1.5g 1128
system profile:
airport: spairport_wireless_card_type_airport_extreme (0x14e4, 0xf5), broadcom bcm43xx 1.0 (7.21.94.29.1a4)
bluetooth: version 4.4.2f1 16391, 3 services, 19 devices, 2 incoming serial ports
thunderbolt bus: macbook pro, apple inc., 25.1
memory module: bank 0/dimm0, 8 gb, ddr3, 1600 mhz, 0x0000, -
memory module: bank 1/dimm0, 8 gb, ddr3, 1600 mhz, 0x0000, -
usb device: usb 2.0 bus
usb device: hub
usb device: facetime hd camera (built-in)
usb device: usb 2.0 bus
usb device: hub
usb device: hub
usb device: apple internal keyboard / trackpad
usb device: ir receiver
usb device: brcm20702 hub
usb device: bluetooth usb host controller
usb device: usb 3.0 bus
usb device: elements 1048
serial ata device: crucial_ct480m500ssd1, 480.1 gb
serial ata device: st1000lm024 hn-m101mbb, 1 tb
model: macbookpro9,1, bootrom mbp91.00d3.b0c, 4 processors, intel core i7, 2.3 ghz, 16 gb, smc 2.1f175
network service: airport, airport, en1
graphics: intel hd graphics 4000, intel hd graphics 4000, built-in
graphics: nvidia geforce gt 650m, nvidia geforce gt 650m, pcie, 512 mb
hi,
on mac machine, please go folder:
~/library/application support/adobe/color
delete proofing , settings folder if present there <in case need copy of these files, can copy them on desktop>
once have deleted folders, try launching organizer again , see if crashes now.
thanks,
anwesha
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