my premier elements 14 crashes on video editor

the install went well, else works except when try launch video editor crashes every time, using windows 10 computer 64 bit , downloaded 64 bit version of premier

gregb

 

premiere elements 14 on windows 10 64 bit.

 

let go through usual drill factor in or out following

1. problem exist , without antivirus , firewalls disabled?

2. have latest version of quicktime installed on computer along premiere elements? and, running programs administrator (from user account administrative privileges)?

for windows 10 64 bit, please use quicktime 7.7.6 since apple has problem latest version 7.7.8 on windows 10 64 bit. quicktime 7.7.6 meet premiere elements requirement quicktime 7 install though not actual latest version of quicktime 7.

quicktime 7.7.6 windows

3. video card/graphics card driver version date according web site of manufacturer of card?

4. have gone through system requirement , ok there?

https://helpx.adobe.com/premiere-elements/system-requirements.html

 

also, go to

local disk c

program files

adobe

adobe premiere elements 14

and in adobe premiere elements 14 folder find file named adobe premiere elements.exe. right click file , select , apply run administrator. double click file determine if program opens workspaces.

 

let start here , can decide next based on details , results in reply.

 

thank you.

 

atr

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