Premiere Pro H.264 export does NOT include audio, even though audio plays back fine in timeline. How do I get it to export audio?

i have done following:

 

- restarted premiere

- restarted computer

- disconnected , reconnected hard drive

- cleared/cleaned cache

- rendered

- copied sequence, exported that

- checked see audio file enabled

 

i cannot export audio - either finished export looks fine not have audio, or export freezes , not complete, , when click on premiere (or encoder, tried too) goes "not responding".

 

how fix this?

 

thanks!

hi sean,

 

which os installed on computer?

 

have tried exporting mercury playback engine set software only?

 

you can try exporting in qt h.264 (rename file extension mov mp4 later on, if need mp4 file)

 

thanks,

rameez

More discussions in Premiere Pro CC

adobe