Scanned image captured incorrectly

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we have epson ds-60000 scanner has been working fine number of months.  have started have issue scanning glass acrobat.  when tell there letter size document, letter size scan, image "shifted" several inches left.  left 2" cut off , right 2" blank.  (see below)

 

we having issue in native epson scanning utility well; had go in configuration option , "reset defaults."  corrected error in epson native utility persists in adobe.   epson has told contact adobe because cannot support how product scans in adobe since it's scanning correctly in utility. 

 

we running windows 8.1, adobe acrobat xi pro (11.0.12); scanner connected via usb.

 

any appreciated.

 

capture.png

if issue resolved resetting epson settings can please reinstall acrobat , see if problem resolved.



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