Adobe Creative Cloud Update Issues

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i have user has creative cloud cs6 , trying update cc 2105 unable to.  when logs creative cloud doesn't see update buttons.  have tried uninstall desktop app , reinstall current app successful, still won't update or show update button.

 

has else had issues this?  know there have been other forums having update issues none having.  have other users creative cloud , able update no issues.

 

heather



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