Downloader doesn't work anymore. Cannot download from my camera

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bridge doesn't acknowledge presence of camera anymore, hence cannot download photos.  big problem.  tried downloading husband's camera, , had no luck.  both use canon rebel t3i's.  have tried resetting preferences in bridge.  didn't work. 

hi anitaa

 

which version of bridge using , operating system?

please refer bridge , el capitan  if using mac os x 10.11

 

regards

akash



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