GPU Acceleration don't activate

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a colleague own dell m3800 qudro k1100 nvidia graphic cards.

 

the gpu working fine on photoshop ai don't want activate gpu acceleration.

 

is normal ?

quadro_k1100m_gpu.jpg

jean-michel,

 

the card not mentioned here,

 

https://helpx.adobe.com/illustrator/system-requirements.html

 

but believe should covered when both quadro 2xxx , quadro 6xx mentioned.

 

 

you may need ask adobe in chat here, (just click still need button straight away),

 

creative cloud support (all creative cloud customer service issues, chat open between 5am , 7pm pst on workdays)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

 

or here,

 

adobe phone support (only cc/cc2014/cc 2015, see different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html



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