Acrobat Reader DC stopped working after using Advanced Search

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hello all,

 

today, 11/17/2015, @ approximately 10:15 pst opened acrobat reader dc v 2015.009.20077 , used advanced search feature on pdf book. closed out advanced search pane , received notification acrobat reader had stopped working. windows 7 action center recorded time 10:32 , report information sent is:

 

 

 

faulting application path: c:\program files (x86)\adobe\acrobat reader dc\reader\acrord32.exe

 

problem event name: appcrash

 

application name: acrord32.exe

 

application version: 15.9.20077.29851

 

application timestamp: 562a9757

 

fault module name: acrord32.dll

 

fault module version: 15.9.20077.29851

 

fault module timestamp: 562a973e

 

exception code: c0000005

 

exception offset: 000d4a1f

 

os version: 6.1.7601.2.1.0.768.3

 

locale id: 1033

 

additional information 1: 0a9e

 

additional information 2: 0a9e372d3b4ad19135b953a78882e789

 

additional information 3: 0a9e

 

additional information 4: 0a9e372d3b4ad19135b953a78882e789

 

using "find" has not resulted in acrobat reader dc being reported having stopped working. of recent updates have succeeded without issues being identified windows & action center.

hi snrdg091411,

 

please try steps following article.

troubleshoot errors, freezes | reader | windows

 

thanks,

abhishek



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