Premier elements 14 closes down

premier elements 14 closes if try save video or upload site (like youtube). have windows 7 operating system.

williamp

 

premiere elements 14 on windows 7 (assumed 64 bit)...

 

what video card/graphics card computer use? if not intel hd graphics 2000 , newer, please disable preference card under

edit menu/preferences/general, removing check mark next "use hardware acceleration (works on intel hd graphics 2000 , newer)".

 

do have latest version of quicktime 7 installed on computer along premiere elements 14. quicktime should version 7.7.8 computer operation system. running programs administrator (from user account administrative privileges)?

 

what properties of source importing project? brand/model/settings camera recorded video?

what project preset (see edit menu/project settings/general). duration of timeline content?

 

what selecting export & share settings (please specific)?

 

let start here, , decide next based on details in reply.

 

thank you.

 

atr

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