problème installation code erreur 15

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bonjour,

 

je n'arrive pas installer n'importe quel produit adobe.

quand je clique sur tester le téléchargement commence puis créative cloud me dit échec installation et quand j'appuie sur info une boite de dialogue s'ouvre.(celle en image)

probleme adobe.png

merci d'avance pour votre réponse.

code 15 https://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html



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