Download errors creative cloud + after affects trial

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hi, downloded creative cloud , after effects trial , has crashed on computer, im trying download again says it's not possible download (download errors), don't know what's wrong it

if getting message under apps tab, please check: https://helpx.adobe.com/creative-cloud/kb/download-error-apps-tab.html. may try: https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html



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