Problems Using the free trial of Acrobat DC - editing & converting to word doc

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am using mac.  tried edit pdf highlighting , inserting comments.  after saving doc, not remove highlighting or comments.  else problem?  how did solve?

 

i converted pdf word doc , tried again.  when edited word doc, formatting became problem.  either cannot retain formatting (like layout of table of contents) or retained formatting when wanted delete page breaks.

 

anyone else encounter problem?  how did solve it?

 

of course can't find offer support, i.e. customer service.  why want purchase headache?

 

s.

hi steph1227,

 

open file in acrobat, under comments tool see highlights & comments. right click & select properties, un-check "locked" field & try delete comments/highlights.

 

regards,
aadesh



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