Updating Account info lost our product info

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our designer left , changed account info new email , log in. product purchased (adobe creative suite) disappeared , our new designer cannot download it.

 

help please

 

thanks!

a cloud subscription tied adobe id used purchase subscription

 

you going have contact adobe fix this

 

since open forum, not adobe support... need contact adobe staff help
chat/phone: mon - fri  5am - 7pm  (us pacific time) <=== note days , time
be sure remain signed in adobe id before accessing link below

creative cloud support (all creative cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html



More discussions in Downloading, Installing, Setting Up


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