Account issues.

- January 24, 2015

i have both mac , pc , i've been trying use cc products on both devices saying don't have subscription, , pay for. how fix allows me use more free trial?

does cloud subscription show on account page?

if have more 1 email, sure using correct adobe id?

https://www.adobe.com/account.html subscriptions on adobe page

if yes

some general information cloud subscription

cloud programs not use serial numbers... log in paid cloud account download & install & activate... may need log out of cloud , restart computer , log in cloud things work

log out of cloud account... restart computer... log in paid cloud account

-sign in http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-id https://helpx.adobe.com/contact.html?step=zna_id-signing_stillneedhelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

if no

this open forum, not adobe support... need adobe staff help

adobe contact information - http://helpx.adobe.com/contact.html

-select product , need with

-click on blue box "still need help? contact us"