Activation Issue - Won't find Version

i downloaded adobe acrobat pro xi account - when put in activation code says qualifying product cannot found , not give option xi. codes , account adobe xi - drop down menu pops not have xi pro option - license for.

hi brandyw81826842,

 

you might installing upgrade version.

so, need enter serial number twice.

the first time, need enter serial number actual product , second time prompted enter serial number previous version had.

so, please enter previous version serial number @ second prompt.

 

let me know how goes.

 

regards,

anubha

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