TO ANY MANAGER - I have never made a complaint in my life to any business, but two different support employees were short and closed chats on me, issue is still unresolved.

i have used ae many years, , try find every answer issues may arise on own, because don't wait, surprised see how there there.  after hour of letting poke around on computer, solved first issue myself, fine, didn't mind @ all, , over-friendly it. when asked second question, support guy ended both chats me (after replied saying wait,) thought maybe because of "glitching" issue lost him, after asked in normal chat "are there?" closed 30 seconds later.  got on chat second person support, felt treated same way. asked uninstall of plugins after giving basic explanation, replied asking if there other options first, because take me several hours find information reinstall , license them again , answer vague.. , sounded waste more time doing this, since didn't attempt ellaborate on why after expressing concern.  explained how long process be, , pleaded other suggestions, representative told me reinstall applications, , instantly closed chat on me.  unpleasant experience, , end chat on me both times when being overly friendly , gave them access computer, unsettling , left bad taste in mouth adobe. needed suggestions.. link "support portal" chat - https://screen.share.adobe.com/session_download?lsid=l%3df109ccb58afb4acfab2f0e195d74e3b6% 3bh%3d3e375d6774a88e66bc8cd1f87401cd229c6cd7df%3bt%3dsd%3bm%3dchat&dl_action=chat&view=1

 

i don't know how link chat copy-pasted, i'm sure guys have record of also, here case number - 0187227502

 

second chat after being cut off, , contrary says, not 1 end chat, instantly ended after message popped -

 

thank patience.

 

 

while wait, can try our community forums experts available 24 hours day, 7 days week

 

 

you chatting devendra.

please don’t close chat window or browser tab since end our chat session.

4:45:26 pm

devendra:

 

 

hello! welcome adobe support.

4:45:26 pm

devendra:

 

 

please allow me 1-2 minute(s) review account details.

4:46:32 pm

nicole rykbos:

 

 

https://screen.share.adobe.com/session_download?lsid=l%3df109ccb58afb4acfab2f0e195d74e3b6% 3bh%3d3e375d6774a88e66bc8cd1f87401cd229c6cd7df%3bt%3dsd%3bm%3dchat&dl_action=chat&view=1

4:47:50 pm

nicole rykbos:

 

 

that last transcript of screen share, after solving issue myself after hour, wanted ask question hard explain through messaging, since see screen wanted help.. closed chat on me after saying see

4:47:56 pm

nicole rykbos:

 

 

both chats

4:48:30 pm

devendra:

 

 

ok let me check

4:51:10 pm

nicole rykbos:

 

 

basically if attempt explain issue - every time have application open, , click on ae foreground, - doesn't freeze - doesn't lock - "glitches" buttons spaz around everywhere few minutes , fine..

4:51:59 pm

nicole rykbos:

 

 

would have saved me ton of time have him see if has seen before , knows, because i've tried googling hundred times, it's hard explain

4:52:46 pm

devendra:

 

 

what operating system using?

4:52:53 pm

nicole rykbos:

 

 

or maybe lost him because of it, saw ended chat looks 1 don't know

4:52:56 pm

nicole rykbos:

 

 

windows 8.1

4:54:04 pm

devendra:

 

 

have used third party plugins in program

4:54:36 pm

nicole rykbos:

 

 

oh yes, have plenty, know issue ae15

4:54:44 pm

nicole rykbos:

 

 

so downloaded 14, , cs6

4:54:48 pm

nicole rykbos:

 

 

does on of them

4:56:05 pm

nicole rykbos:

 

 

here helped bit, used use headphones, , when unplugged them first time, went day without doing once

4:56:20 pm

nicole rykbos:

 

 

i have no idea if related, did day

4:56:48 pm

devendra:

 

 

please unisntall plugins

4:57:50 pm

nicole rykbos:

 

 

ok, give try - huge pain serials emails.. there else?

4:58:28 pm

devendra:

 

 

no thats all

4:59:20 pm

nicole rykbos:

 

 

i don't understand, don't know what's going on.. didn't have plugins in common folder or on cs6 when installed it, still it

4:59:56 pm

devendra:

 

 

its test try that

5:00:12 pm

devendra:

 

 

mostly should fix issue

5:00:33 pm

nicole rykbos:

 

 

so nothing else try first

5:00:41 pm

nicole rykbos:

 

 

at all

5:00:48 pm

devendra:

 

 

not of now

5:01:14 pm

nicole rykbos:

 

 

so next step if didn't work

5:02:54 pm

nicole rykbos:

 

 

this take me few hours re-install plugins, want troubleshoot other options first, know removed them common , never installed them cs6, , still goes crazy.

5:04:28 pm

devendra:

 

 

please uninstall , reinstall both application

you have ended chat session. thank contacting adobe.

that sounds terribly frustrating!

unfortunately, these forums not official way contact adobe. these forums user-to-user support. means you're talking fellow users in here (like me). adobe employees pop in here frequency, it's members of after effects product team , video product team (the guys making programs) , isn't sort of manager support staff.

 

you'll have go through adobe's official support channels talk issues support team. there should phone number country in support pages, if not, think able escalated in chat next time connect.

 

now, if actual issue fellow users, we'll glad offer assistance can.

if i'm following chat transcript, every version of ae you've tested flickers if go different program , return ae. correct?

if share information possible, can try troubleshoot here.

this page has helpful suggestions: faq: information should provide?

we're going want know things exact version numbers of ae you've tested (down last decimal), how long issue has been going on, when started, gpu , gpu driver information, kind of monitor setup have, sort of preview system you've got (aja, blackmagic, kona, etc.), plugins installed, etc.

More discussions in After Effects

adobe