No sound from Premiere Elements 14 on Mac

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installed premiere elements 14 on mac running yosemite (v10.10.5) , not getting sound program. loaded mov file , no sound. added audio program timeline , still no sound.  when hit "play" audio meters moving if there sound, cannot hear thing.  tested clip outside of program , sound there. uninstalled , re-installed program , getting same issue. 

 

need fast!!!

 

thanks,

 

m

m

 

have check edit menu/preferences/audio hardware asio settings?

 

is no sound audio tracks - numbered, voice, , music?

 

do have latest version of quicktime installed on computer, , running programs administrator?

 

to continued in morning morning.

 

atr



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