Error -10 when installing Illustrator trial on Mac?

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if try download illustrator cc 2015 app, fails immediately. text reads "installation failed.  download error. press retry try again or contact customer support (-10)." know how fix this?

elle,

 

you may try have here,

 

https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

 

or ask adobe in chat (just click still need button straight away),

 

creative cloud support (all creative cloud customer service issues, chat open between 5am , 7pm pst on workdays)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

 

or @ adobe phone support (only cc/cc2014/cc 2015, see different workday hours depending on country),

 

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html



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