Photoshop Elements 14 Catalog Backup "Not Responding" After 95%

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hi.  frustrating problem.  when try full backup of catalog, gets 95%.  have re-created psa file, , tried remove folders catalog isolate issue, still "photoshop elements 14 (not responding)" late in backup.  maybe there file doesn't like?  if so, how determine file?  other troubleshooting steps can do?

 

thanks!



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