Troubleshooting FAQ: What should I do if I get a blank white screen, spinning wheel, or my CC app will not open?

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faq:  should if have blank white screen, spinning wheel, or creative cloud app not open?

 

are having trouble launching creative cloud desktop application? if application shows spinning progress wheel, blank white screen, or otherwise not open, please see:

app doesn't open | progress wheel spins continually

 

you can try updating apps. click creative cloud icon , select gear. in list see “check app updates”.

perform updates found either way or keyboard commands:  (win) ctrl-alt-r or (mac) cmd-option-r.



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