Why are my Jpegs suddenly opening in lower resolution, and I can't seem to get back the high resolution version?

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hello all,

i new ps user.  during trial period, high res jpeg photos opened perfectly.  after converting ps cc monthly thing, open in lower resolution , can't seem high resolution back.  pixels still 300, shot in.  don't believe has camera raw; did not take these photos, professional photographer did, , remember, worked fine before.  reloaded pictures in case had gotten changed, no luck.  help!!!!  tia!!  joni

hi jonim

 

what operating system , version of photoshop(like cc 2015.0.1)?

at how zoom level viewing images?

image result zoom level photoshop

 

~akash



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