Placing or opening images in Illustrator turns everything blank?

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hi, have tried open images in illustrator or place them current documents. doing so, whole page turns blanks, every thing vanishes, in outline mode, still there? delete image imported, goes normal?....

running update , hope clear issue... if not. solutions?

realimagine,

 

this sounds odd. make sure i'm understanding.... you're in draw , using send illustrator cc open art on desktop , entire illustrator cc artboard , tools vanish?

 

sue.



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