An unknown error occurred while opening the project
i working on project , quit out error message "sorry, unknown error has occurred , premiere" needs shut down (didn't take screenshot of error message because happens @ least 1 or 2 times every time i'm working on project, thought time same).
i went open saved project , got error message:
i went autosaved files, , 1 worked 2 hours earlier. last autosave works "20150730_jet-2-8.prproj." weird thing is, next autosave "jet -2-9" has 1 less mb of data 2-8.
i'm not sure if has why 2-9 thru 2013 won't open, autosave 2-8 will.
i have tried importing premiere project new premiere project, loads forever , nothing happens. have tried importing after effects , error message.
- what version of premiere pro? include minor version number (e.g., premiere pro cc 2014.2 (8.2)).
premiere pro cc 2015 9.0.2
- have installed recent updates? (if not, should. fix lot of problems.)
yes
- what operating system? should include specific minor version numbers, "mac osx v10.9.5"---not "mac".
- what kind(s) of source footage? when telling source footage, tell codecs, not container types. example, "h.264 in .mov container", not "quicktime".
h.264 in .mov container
- if getting error message(s), full text of error message(s)?
- what doing when problem occurred?
i editing , copied clip 1 timeline , paste in another, said unknown error occurred , shut down.
- has ever worked before?
yes
- what other software running?
none i'm aware of
- do have third-party effects or codecs installed?
no
- tell computer hardware. tell gpu, third-party i/o hardware (e.g., aja, matrox, blackmagic, motu) , type of media drives using.
i'm working off of g-drive mobile thunderbolt, it's brand new.
- what kind of gpu have installed, including make, model number, , gpu driver?
don't know
- are using mercury playback engine gpu acceleration?
yes
- do still have issue when choosing project settings > general > renderer > mercury playback engine (software only)?
i can't bc can't project
- does problem happen final output, previews, or both?
hey, famed adobe premiere team, ideas?
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