How to deactivate LR6 on dead laptop?

hi, had installed lr6 on lenovo laptop (now out of warranty) crashed , died due faulty eeprom chip (according google), purchased new lenovo pc , have installed lr6 on it, however, message asking me deactivate old 1 - advice on how can achieve this?  regards  andrew

hello andrew,

 

adobe has prepared these steps:

 

https://helpx.adobe.com/eeurope/x-productkb/policy-pricing/activation-deactivation-product s.html#deactivate-problem

>>> deactivation or sign-out problems >>> cannot access previous computer >>> quote >>> don't have access previous computer? did upgrade computer's hardware, replace hard drive, upgrade operating system, or format computer before deactivating software? ask adobe support deactivate machine cannot access.

 

have serial number or adobe id ready, , contact >>>

https://helpx.adobe.com/contact.html?step=zna_downloading-installing-setting-up_licensing- activation

 

hans-günter

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